Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Louth | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Louth is a GPhC registered online pharmacy weight loss clinic based in Louth, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.

1. Data We Collect

When you use our services, we may collect the following types of personal information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, consultation responses, and any information provided during your clinical assessment
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR. We handle it with the highest level of care and only collect what is strictly necessary to provide your treatment safely.

2. How We Use Your Data

We use your personal data for the following purposes:

To conduct clinical assessments and provide safe, appropriate weight loss treatment
To process and fulfil your prescription orders, with delivery within 1 working day of pharmacist approval
To communicate important updates about your treatment or order
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate patient records as required by pharmacy and healthcare regulations
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare under UK GDPR Article 9(2)(h) for special category health data.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site. We use the following types:

Essential cookies: Required for the website to function correctly, including secure login and form submissions
Analytics cookies: Help us understand how visitors use our site so we can improve it
Preference cookies: Remember your settings and choices for a better experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

4. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Prescription fulfilment partners: To process and dispatch your medication
Payment processors: To handle transactions securely
IT and hosting providers: Who support our secure systems and website
Regulatory bodies: Such as the GPhC or NHS where we are legally required to disclose information
Healthcare professionals: In cases where referral or clinical escalation is necessary for your safety

All third parties we work with are contractually obligated to protect your data and use it only for the purposes we specify. We do not transfer your data outside the UK without appropriate safeguards in place.

5. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of 8 years from your last interaction with us, or longer if required by law. Payment data is retained only as long as necessary for financial and legal compliance.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems use encryption and secure access controls. In the unlikely event of a data breach, we will notify affected individuals and the relevant authorities as required by law.

7. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction or deletion, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority for data protection in the UK if you are not satisfied with how we have handled your information.